Laura Rymut Named New Vice President of Buyer Expertise at Goettl Air Conditioning and Plumbing

December 26, 2021   |   by Noah Franklin

LAS VEGAS – Goettl Air Conditioning and Plumbing announces Laura Rymut as Vice President of Customer Experience, a brand new leadership position within the HVAC and plumbing company.

In her new role, Rymut will focus on improving the quality of the customer experience in all Göttl stores in Nevada, California, Texas and Arizona. Your goal is to seamlessly offer a Goettlized experience at every customer contact point, from the contact center to the technicians.

This newly developed position at Göttl is a unique selling point in the entire HVAC and sanitary industry. Rymut believes that an executive position focused on the customer experience gives her the opportunity to continue growing a culture where customers are at the center of everything they do.

“As we grow and market the nation, it is important to have consistent first-class customer service in all markets,” said Rymut. “I look forward to developing the skills of our current and new team members.”

Rymut’s many years of experience in customer service, sales and call centers will be a welcome addition for Göttl.

“Offering quality and first-class customer service in the right way is not the easy way to continue the real legacy of Göttl,” said Ken Goodrich, CEO of Göttl. “The inclusion of Laura in our team will ultimately offer our customers the best possible Göttl experience every time.”

About Göttl Climate and Sanitary

Göttl Air Conditioning & Plumbing is a leading provider of modernization solutions and services that offer private customers comfort, indoor air and water quality and intelligent efficiency. The company creates value by acquiring established local brands, employing experienced management talent, and implementing proven processes. Initially focused on companies in the southwest, Göttl is expanding beyond the region. Current operations are in Arizona, Nevada, California, and Texas. Göttl is the winner of Inc. 5000 fastest growing companies in 2018, 2019, 2020. Göttl is a portfolio company of Baum Capital Partners. Further information is available at www.goettl.com.

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